Outcomes

Outcomes
• Patient Infection Rates
• Patient Fall Rate
• Patient Pressure Ulcers
• Patient Satisfaction
• Patient-Staff Ratios
• Employee Injury Rate
• Employee Satisfaction
• Community Benefits

Patients come first at RML

RML’s “patients first” philosophy continues to cultivate an environment that promotes quality improvement.

Our Vision

To be the best long-term acute care hospital in the country. This vision will be defined by:

• Clinical outcomes;
• Patient satisfaction;
• Efficiency;
• Research; and
• Teaching and education.

Patient Satisfaction

RML Specialty Hospital believes that a patient's satisfaction with the quality of care and services they receive is just as important as many clinical measures. Research shows that satisfied patients are more likely to comply with treatment protocols, which in turn promotes better outcomes. Patient satisfaction is a primary measure of the effectiveness of RML's health care delivery in driving continuous organizational improvement.

Working with Press Ganey, the leading provider of health care performance measurement and improvement solutions, RML monitors patient satisfaction on a monthly basis. The measures that are monitored encompass a range from the pleasantness of room décor to physician skills. Results are benchmarked against Press Ganey’s national database of long-term acute care hospitals.

Of all the measures we monitor, none are more important than those of our Nurses and Physicians. Our patients and family members are asked to rate RML Nurses and Physicians on a number of attributes, not just skill, because we recognize the importance of a holistic approach to patient care.

The chart below reflects the percentile ranking of satisfied patients and family members for each attribute for fiscal year 2009. Our “patients first” philosophy continues to cultivate an environment that promotes quality improvement.