Patients Families

Patients & Families

Patients and FamilyCaring for patients and their families with uncompromised compassion makes RML unlike any other hospital.

RML is uniquely designed to provide seamless transition from the hospital to long-term acute care and onward in the healthcare journey. Our staff is trained to treat patients with dignity and respect while attending to complex medical needs. Patient & Family Experience services help families manage some of the challenges 0f caring for a loved one who is critically ill.

In addition to healthcare services provided, RML assists families and caregivers with unparalleled support: information, guidance and comfort.

Assistance in preparing appropriate documents
Advance Directives are essential in case a patient becomes physically or mentally unable to communicate his or her wishes. If needed, we can help prepare a Living Will or a Durable Power of Attorney for Health Care.

Translation Assistance
RML offers interpreter services for patients and families. An interpreter can be provided in person or by phone. A personal interpreter can be arranged within 24 hours of your request.

Discharge counseling & education
Initiated soon after a patient is admitted, care coordinators and physicians meet with family members to discuss goals and medically appropriate alternatives for follow-up care. If discharging to home, staff train family members how to administer patient therapies at home.


What happens after a patient is discharged?

A patient is recommended for discharge once established goals are achieved or their potential has been reached. Deciding the best source for post-acute care is not always easy, especially when patient needs can change daily.

While some of our patients are able to return home directly, acute rehabilitation or a skilled care facility may be a more appropriate alternative. There are a number of considerations that have an impact, but you can rely on us to help you sort it all out.

Financial resources
What kind of insurance, state assistance and personal finances are available?

Support systems
Who will be the caregivers at home? How many family members and friends can you count on throughout the day and night? Will they be trained to help support all patient care needs?

Physical condition
What kind of ongoing care is required? Dialysis, ventilator or other necessary medical equipment should be ready for use when the patient arrives home.

Community resources
What types of support facilities or programs are available in your area?

Environmental issues
Is the home environment safe for ventilator use? Your care coordinator will arrange an assessment through a home health care company of your choice.

Emotional state
Will it be a smooth transition? In some cases, the patient or family members have difficulty coping. There are many resources available to help people deal with anxiety and depression.

Physician support
Has the discharge plan been coordinated with the doctor who will follow the patient’s progress at home?

Learn more about services for patients and families, read stories about patients and families with experiences similar to yours and learn more about what to expect at RML: