FAQ

Frequently Asked Questions

We know you have many questions about RML Specialty Hospital. Below, find frequently asked questions along with some important information about RML.

If you have any unanswered questions, please do not hesitate to contact us at 630.286.4000 (Hinsdale) or 773.826.6300 (Chicago).

 

Visiting RML

Communications at RML

Other FAQ

 

Visiting RML

What are visiting hours? Where can I find more information about visiting RML?

Visiting hours are from 7 AM – 9 PM daily. For more information, please see Visitors Information.

 

Is parking available? How much does parking cost?

Free parking is available at both campuses. Visitors’ parking is labeled in the lots at both facilities. Parking lots are monitored by cameras and RML security.

 

What should I expect in my patient room?

Upon admission to RML, staff will familiarize patient and family with the room, the nurse call system, bed control mechanism, telephone, and other devices and services. Patients receive an admission kit with personal items such as a pitcher, cup, basin, mouthwash and other toiletries.

 

Can I bring items from home to my patient room?

Please limit the items that stay in the room to only items that are absolutely necessary for patient comfort and care (i.e. eyeglasses, dentures, cell phone). RML will not assume responsibility for lost, stolen or broken articles. We strongly urge patients to leave jewelry, money, credit cards and other valuables at home.

 

Are there dining options on campus?

Our cafeteria offers lunch service Monday – Friday, 11:30 AM – 1:30 PM. Vending areas are also available.

 

Can I smoke at RML?

RML’s Clean Air Policy provides a safe and healthy environment for patients, visitors and employees free of smoke. Smoking at the entrance to the hospital is prohibited. There are designated smoking areas at each campus.

 

Communications at RML

Who do I call if I have a question about my care?

Communication is a vital part of health care. We encourage questions regarding the patient’s plan of care and treatment. Upon admission, you will receive a Patient & Visitor Handbook that includes the phone numbers for your care team at RML.

  • If you have questions regarding patient care, ask ANY of your RML caregivers to put you in touch with the person who can best answer your questions or call the nursing station.
  • To contact your physician, please contact your care coordinator who will arrange a call of meeting as needed. For urgent physician concerns, ask the nurse to page the physician.

 

How do I call a patient at RML?

Friends and family members may call the patient’s room directly. The room’s direct number may be obtained by calling 630.286.4000 (Hinsdale) or 773.826.6300 (Chicago) and pressing option 0 to reach the receptionist.

 

What if my loved one has special phone needs?

Speech, hearing impaired devices, TDD, amplified handsets, interpreter services or other communication assistance devices are available. Please contact your assigned Care Coordinator with any special requests.

 

Can I use my cell phone in the hospital?

Yes, cell phone use is allowed in all areas of the hospital.

 

Is wireless available?

Yes, wireless access is available at RML. The guest network does not require a login name or password. Inappropriate websites are filtered via this network.

 

We do not speak English. Will staff be able to communicate with us?

RML offers interpreter services for patients and families. An interpreter can be provided in person or by phone. A personal interpreter can be arranged within 24 hours of your request.

 

Other FAQ

How do I obtain a copy of my medical records?

Contact Health Information Management at 630.286.4117.

 

Who do I contact if I have a question about my bill?

Contact Patient Financial Services at 630.286.4402.

 

Can I apply for financial assistance?

Yes. Please see Financial Information and download the Financial Aid Application.

 

Who do I contact to make a donation to RML?

Donate online or contact our Philanthropy Services office at 630.286.4400.

 

Do you have job openings? Where can I apply for a job?

Yes, please see Careers & Benefits to review open positions and apply online.