FAQs
This page answers common questions families have before admission, during a hospital stay, and after discharge.
If you don’t see your question here, support is always available.
Frequently Asked Questions
What is a long-term acute care hospital (LTCH)?
A long-term acute care hospital (LTCH) is a licensed hospital designed for patients who need extended hospital-level care after a serious illness, trauma, or injury. LTCH care is a continuation of hospital treatment for patients who remain medically complex and require daily medical management and close monitoring.
When is LTCH care the right next step?
LTCH care may be appropriate when a patient no longer needs intensive care but is not yet ready to leave the hospital setting. This can include patients who still require daily physician oversight, advanced respiratory support, complex wound care, or continued treatment for serious medical conditions.
How does admission to RML work?
Admission follows a guided process that includes a referral or call, clinical review, insurance verification, transfer coordination, and the start of care at RML. The admissions team works closely with the current hospital and keeps families informed throughout the process.
What types of patients receive care at RML?
RML provides hospital-level long-term acute care for patients recovering from prolonged critical illness, complex medical conditions following an ICU stay, respiratory failure or ventilator dependence, serious infections, wounds, or neurologic complications. Each referral is reviewed individually.
How often will physical, occupational, and speech therapy be provided?
Physical, occupational, and speech therapy are available 6 days a week. Therapy is individualized based on each patient’s condition, goals, and tolerance. Patients’ frequency and duration determined by the care team and adjusted as recovery progresses.
What are the visiting hours?
Visiting hours and guidelines are designed to support both patients and their loved ones.
Is there a fee for parking?
No. Parking is available at no cost for patients, families, and visitors.
What is the nurse-to-patient ratio?
RML maintains low nurse-to-patient ratios to ensure close monitoring and individualized, hospital-level care for medically complex patients. Staffing levels are adjusted based on patient acuity and clinical needs to support safety, comfort, and recovery.
During Stay
What should patients and families expect upon arrival?
When a patient arrives at RML, they are admitted to a single room, initial assessments are completed, and physicians, nurses, and therapists begin care planning. Families are oriented to the care environment and communication process. Care plans are individualized and adjusted as a patient’s condition changes.
How are families kept informed during the hospital stay?
Families are kept informed with clear communication about care plans, next steps, and changes in a patient’s condition as appropriate. Members of the care team are available to answer questions and explain what families can expect.
Are interpreter services available?
Yes. Interpreter services are available at no charge upon request to help patients and families understand care and information. Services may be provided in person or by phone.
What support is available for spiritual needs?
Non-denominational chaplain services are available to support spiritual needs while respecting individual beliefs and traditions. Patients and families may request support through the care team.
How are questions and concerns addressed?
Patients and families are encouraged to ask questions about care and progress. Support is available through your clinical team, patient ambassador, and your care coordinator.
Need More Help?
If you have additional questions or would like to speak with someone directly, support is available.