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RML Specialty Hospital

Patient Rights & Privacy

At RML Specialty Hospital, patients are treated with respect, dignity, and compassion. We are committed to protecting patient rights and safeguarding personal health information while supporting open communication between patients, families, and care teams.

This page provides a clear overview of patient rights and privacy practices. Official policies and full details are available in the documents linked below.

Patient Rights

Patients receiving care at RML have rights designed to support safety, respect, and participation in care decisions.

These rights include the ability to:

  • Receive care without discrimination, regardless of race, color, religion, sex, age, disability, national origin, or source of payment

  • Be treated in a safe, secure environment that respects personal privacy

  • Know the names and professional roles of those involved in their care

  • Participate in decisions about care and treatment

  • Receive information about care in a way that can be understood

  • Ask questions and receive answers about treatment and care options

  • Refuse treatment, as permitted by law

  • Prepare advance directives and have them honored within legal limits

  • Have a family member or representative involved in care, or to limit that involvement if desired

  • Receive visits from spiritual or religious advisors

  • Be free from unnecessary restraints

  • Have pain assessed and managed

  • Be informed about plans for discharge in advance

  • Access information in their medical record within a reasonable timeframe

The complete list of patient rights and responsibilities is outlined in the official document below.

Privacy of Health Information

RML is required by law to protect the privacy and security of a patient’s health information.

Our Notice of Privacy Practices explains:

  • How health information may be used and shared for treatment, payment, and healthcare operations

  • When information may be shared with family members or caregivers, as allowed by law

  • The steps RML takes to protect personal health information

  • Patient rights related to health information, including how to request access, corrections, or restrictions

This notice applies to RML Specialty Hospital and its workforce.

Notice of Privacy Practices (PDF)

Communication & Accessibility

RML supports clear and respectful communication with patients and families.

  • Interpreter services are available upon request to help patients and families understand care and information

  • Patients and families may ask questions or request clarification at any time

  • Information is shared in ways intended to support understanding and informed decision-making

Questions, Concerns, or Complaints

Patients and families have the right to raise concerns or questions about care, rights, or privacy.

Support is available through hospital resources, including patient advocacy and care coordination. Additional information about complaints, compliance, and patient support is included in the Patient Handbook.

Need More Information or Support?

If you have questions about patient rights, privacy, or what to expect, the following resources may be helpful:

FAQs

FAQs

Answers to common questions before admission, during the stay, and after discharge

Discharge Planning

Discharge Planning

Information about how care teams help prepare for the next phase of care

Leadership & Medical Staff

Talk to Our Care Team

Support for patients and families with questions about care or next steps